Refund policy
Return & Refund Policy
We hope you love your purchase from Eyda Atelier. If for any reason you are not completely satisfied, please review our return and refund policy below.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition
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Items must be returned in their original packaging
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For hygiene reasons, earrings and piercings cannot be returned or refunded
To initiate a return, please contact us at info@eydaatelier.com within 7 days of receiving your order. Return instructions will be provided once your request is approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping Costs
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Return shipping costs are the responsibility of the customer
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Original shipping fees are non-refundable, unless the item is faulty or incorrect
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us at info@eydaatelier.com within 48 hours of delivery, including clear photos of the issue.
Sale Items
Items purchased on sale or during promotions are non-refundable, unless they are faulty.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
📧 info@eydaatelier.com